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Thursday, July 13, 2017

Ending Calls When iPhone Screen Locks During Call

Here's a simple problem, and a simple solution.

So I was having the problem where my work iPhone screen would lock during a call.  Trying to end the call was a nuisance, thinking I had to type in my company's required 10-digit pin to unlock the phone to access the red "End Call" button.

I no longer use the Thumbprint to unlock, because I once forgot my new passcode after a required pin update, and subsequently lost all my work phone contacts and data since unable to unlock the phone after a random restart and it wasn't syncing to the cloud, and I couldn't get it to open on a computer because of security prompts within the phone needing to be accepted but of course, the phone was still locked.

Anywho, I've also noticed that for whatever reason pressing the power button never ends a call for me either, but after some brief research I found a helpful solution.

SOLUTION:  During the call, if the screen has locked, first click the home button.  The locked screen shows the caller's name or number in big font above the call time duration, also displayed on the locked screen.  Just simply TAP the name or number of the call, and the iPhone call controls will appear, including the red "End call" button, allowing you to then end the call or take whatever other action you like using the controls.



For example:

On a locked screen, I would just tap the name or number of the caller on the other end (the words Work Cell in this picture) and it brings back the Call Menu so the call can be ended.


















SOURCES:

"Prevent Screen Lock During Calls" -
https://discussions.apple.com/message/30673156

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